Returns & Exchanges

At Taffy Town, we want you to be completely satisfied with your gourmet salt water taffy experience. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or incorrect.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team within 7 days of receiving your order to report any quality issues or shipping errors.

• 2.
  Provide Documentation

  Please include your order number and clear photographs of the product and packaging to help us process your claim quickly.

• 3.
  Review Process

  Our quality assurance team will review your request and determine if a replacement, store credit, or refund is appropriate for your situation.

• 4.
  Resolution

  Once approved, we will ship out a fresh batch of taffy or issue a refund to your original payment method within 3-5 business days.